FC26 License Error
Hello EA Support,
I’m experiencing an issue with EA SPORTS FC 26 on PS4 where my game keeps switching to the Showcase version even though I previously had access to the full game and played it normally for months.
Here’s what happened:
The first time this issue occurred was when I was playing Career Mode and my area experienced a power outage. My PS4 shut down unexpectedly while FC 26 was running. After the electricity came back, I didn’t use the PS4 until the next day.
The following day, when I launched FC 26, the game appeared as the Showcase version instead of the full game. I restored licenses multiple times and completely shut down my PS4 for about an hour. After doing that, the game eventually returned to normal and I was able to continue playing Career Mode and other full-game content without any issues.
Recently, while I was trying to start a new Player Career Mode, the issue happened again. A message appeared saying something similar to:
“This content is out of your PS4. You will be returned to the main menu.”
After that message, I was sent back to the menu. When I launched the game again, it had switched back to FC 26 Showcase.
Since then, I have tried the same troubleshooting steps that worked before, but nothing has fixed the issue:
- Restored PlayStation licenses multiple times.
- Restarted the PS4 multiple times.
- Fully shut down the PS4 for extended periods.
- Rebuilt the PS4 database in Safe Mode.
- Deleted and re-downloaded FC 26.
- Confirmed the account is still logged in.
- Confirmed FC 26 still shows as “Purchased” on the PlayStation Store.
- Confirmed my internet connection is stable.
Additional details:
- My Career Mode save files are still on the console.
- No error codes are displayed.
- The game launches directly into FC 26 Showcase.
- The issue persists even after reinstalling the game.
Could you please check if there is a problem with my game entitlement, license validation, account access, or version recognition? Any help would be greatly appreciated.
Thank you.
