Freezing/Crashing FC 26 pc
Can you please help, my game has been crashing/freezing since I bought it last year. I've tried all the solutions in the guides. I've been keeping up to date with possible solutions in forums. Update...
Forum Discussion
EA_Darko
Community Manager
Community ManagerHey all, other games working does not mean that it is not system related.
The DxDiags provided here show issues with system, GPU and others and as such this is something that you would need to troubleshoot.
We know it is not what you want to hear but our team have been unable to recreate these issues when investigating these complaints.
That they cannot recreate it further points to system or hardware issue.
As for issues on other platforms, someone experiencing an issue on Xbox would have no relation to a similar issue on PC.
If on PC and seeing an issue please share your DxDiag, the steps to do so I posted earlier.
Darko
I understand that just because other games run fine, it doesn't automatically rule out a GPU issue. However, it also doesn't automatically mean that the GPU is the cause-especially if your team has been unable to consistently reproduce the problem.
What concerns me more is the lack of engagement regarding Xbox users specifically. I previously posted about this issue, and the thread was marked as "solved" about four months ago, yet there was no actual solution provided and no follow-up afterward. My replies, along with others reporting the same problem, went unanswered.
From a player's perspective, this lack of communication creates the impression that the issue is known but is not being publicly acknowledged. Whether that is the case or not, the silence gives that impression.
All we are asking for is transparency. If the issue is under investigation, please confirm it. If more data is needed, let us know. But marking reports as solved without resolution and then disengaging only increases frustration within the community.
We simply want clarity and an honest update on the situation.
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