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MrMcGhie's avatar
MrMcGhie
Seasoned Newcomer
2 days ago

Game freeze during match, PS5

Hi,

Every match I play on PS5 seems to freeze for around 5 seconds before continuing. It happens multiple times per match, menus don't seem to be affected. This happens in career mode, ultimate team and kick off.

Note the match doesn't speed up to make up the lost time, it just continues from the match time it froze. Stadium sounds continue to play.

I have deleted and reinstalled the game, cleared console cache, changed graphics mode, and have tried on different screens. 

The freezing seems to begin at around the 25th minute of the match. 

This makes the title unplayable and as a result I won't be able to complete the season pass included in my preorder.

Are there any solutions?

4 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hey MrMcGhie​ first thing to do is to make sure that your console fans are not being restricted or covered.

    Can happen that issues with the fans being covered can cause issues like this.

    Darko

  • MrMcGhie's avatar
    MrMcGhie
    Seasoned Newcomer
    2 days ago

    Hey Darko,

    Thanks for the reply and suggestion. I can confirm the console is well ventilated (stood on a TV console in the open), and there's no dust around the air vents.

    The freezing happens when first booting the console cold, or when paying another title without issue beforehand.

    I've now noticed the match timing makes no difference, and that match commentary and the team line up scrolling bar continues during the freeze.

    Thanks!

  • MrMcGhie's avatar
    MrMcGhie
    Seasoned Newcomer
    7 hours ago

    Hey EA_Darko​,

    Thanks for the suggestion. I've reset the console as per the link, have only installed FC26 and still the problem remains. This is the only title I see freezing in, titles such as Battlefield 6 and Forza Horizon 5 run without issue. 

    Given the game sounds and animations continue to play,  I would expect this to be a game issue.

    Are there any other solutions? Alternatively, can I provide any further information or even media to help investigate?

    Thanks!

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