Gamepad issues

Hi! Yesterday, i bought FC 26 on Epic Games and logged into the game. Then, i noticed my gamepad was not working properly. I noticed the cursor kept moving upwards on the screen where the game modes were displayed. I thought the problem was in my gamepad but i could play other games with same gamepad. I spoke with an Epic Games customer representative, but they said the problem was with EA Games. I would appreciate it if you could solve my problem.