How to reopen closed case for game penalty

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Thank you it was for a game penalty.  

but I posted below - game advisor has responded to penalty appeal and upheld it. 

I feel very wronged by this and posted my thoughts below hoping to TOS team look again at my case.  

I just wanted to update on this. 

I started playing FIFA in 1997 and have played up to FIFA 17 - mainly ultimate team then and really enjoyed packing TOTY CR7- unfortunately due to life circumstances (children) I gave up playing till FC23 when I restarted.  

I want to prefix that I have never gone against the terms of service and never abused the game/transfer market or bought or sold any coins. I am also in real life in an extremely responsible position (life and death decisions) and have always payed my taxes and never had any penalties imposed for my driving licence or have never broken the law!

I started playing FC26 shortly after launch and mainly ultimate team and slowly but surely started with good squad and completed the objectives as the seasons progressed and managed to assemble a very nice untradeable squad. 

I had an aim of improving my chance of buying my favourite player (Mbappe) who was 1.5million coins until recently by actively trading on the transfer market.

I sought to buy my teams on Sunday night after champs and sell before next champs to make modest profits with the aim of buying my favourite player around the time of TOTY  

I also bought TOTW for 12.75k on Sundays and sold for 15k to make modest profits toward SBC times etc  

I noticed an Evo on Friday 9th of January -fountain of youth and learned CR7 gold would fit so I bought him for 5.7k then changed my mind as I heard he would not have rapid step and sold him for market value at the time of 9k (prices had almost doubled due to his scarcity). I then changed my mind again on Saturday and bought him back but this time for 10k  (prices had maxed due to Cr7 going extinct on PC).  Long story short I was still of 2 minds and sold him again for 10k and took a small loss. It was instantly bought as there were no CR7 Ronaldo’s (gold) on the market.

I eventually amassed 1.682million coins by 10th January and was really pleased that I could buy Mbappe and perhaps 1 or 2 TOTY players.

I was horrified to discover the above email on Sunday the 12th January that I received an email suggesting I was involved in coins transfer and had all my coins wiped but I was able to play the game. That day for only the 2nd time I played and got promoted to Division 6 in Rivals and looked forward to playing my 2nd champs, only I didn’t as losing all my coins given I was innocent (did not participate in coin buying or distribution but was coin wiped), left a bitter taste in my mouth. All the past 3 months of hard work were taken away through no fault of my own.

This was my coin balance and team on Saturday 10th January night before going to bed:

I of course sent an appeal on Sunday 11th January night, as I felt I was incredibly unfairly punished for no wrong doing:

My CASE ID : 

234936996

this was opened as I had closed my original case by mistake 

Original Case ID:

234906488

This is the text of the case details I had sent:

234906488

Case ID

Can I chat with EA advisor please :

I feel I have unfairly coin wiped and did not engage in balance transfers. 

I was punished in error, as I have not exploited game mechanics or used 3rd party tools or used coin purchasing in this account.

My transfer market activity was consistent with normal in-game mechanics. 

I would like to request a DASR (data subject access request) under applicable data protection regulations.

Please provide:

The specific reason for this action. 

The market transaction logs or data points used to justify the punishment. 

Confirmation my request has been reviewed by a human member of the TOS team, not an automated system. 

I respectably request this appeal be escalated to the Terms of Service Team for a full and transparent review. 

Thank you for your time and assistance. 

Kind regards

Mpotluri

After 2 days I got this email today banning me from the transfer market on top of the on wipe!

I am utterly devasted and feel I’m automatically been effectively criminalised without any wrong doing.

I got this response from the TOS team I believe today in email:

I am so unhappy about this outcome as I’ve always been a person of integrity and honesty and this has shook my belief of playing by the rules rules and get punished for no wrong doing.

I am now scared of ever using the transfer market to better my team if this ever happens in the future   

I would love the TOS (terms of service team) team to look against my case and see that I am a legitimate gamer and have never broken any rules, I also have amassed probably close to 1000 games in Ultimate team and wanted to better my skills hence got promoted to division 6.

Please Please look at my case again and overturn this case of miscarriage of justice EA!  

Thank you  

Hi there. What did you need to open a case for? Thank you.