I didn’t receive some of my premium rewards

In the FC season premium pass, in the tiers 27, 29 and 30, I didn’t get the premium awards, it’s not in my ultimate team or anywhere else, I have checked multiple times. I’m supposed to have received TOTY icon Petit and other packs in the premium season. In the photo it doesn’t show the little checkmark, even though I have completed the whole FC season, I don’t know where my rewards are, and I know I didn’t receive it.