I have been banned from the transfer market for no reason?

Around a week ago, I was buying 1,050 Fifa points for the season pass. I bought it but it was glitching so I restarted my game. I opened a few packs then pressed compare price and I noticed it did not work. I realised I was banned when I went to the transfer market section. No, I was not banned before this and I bought fifa points from the in-game store. 

It says EA banned me for buying coins? I have not bought any coins ever. 

Please get someone to fix this because I have no access to the transfer market now! I have appealed multiple times but they have been all denied due to their ‘ Investigations ‘ There is clearly a problem and I have been banned by mistake.

Additional information:

My EA Account is: agentlay

Also I play on PS5