Intermittent 6–8% packet loss
Hello EA Support,
I am experiencing severe, intermittent packet loss in EA SPORTS FC 26 Champions matches
on PS5. I am requesting that this case be escalated to the FC Network/Infrastructure team
because extensive simultaneous testing indicates the problem is specific to certain EA
match servers or network paths.
#### Connection details
- Platform: PlayStation 5
- Connection: Wired Ethernet
- PS5 NAT type: Type 2
- ISP: KUB Fiber, AS33566
- Location: Knoxville, Tennessee, USA
- Typical FC latency: 17–18 ms
- Other games and Internet services: Working normally
- Previous history: I played FC 26 on this same KUB connection for approximately nine
months without this issue
#### EA Connection Quality results
The problem varies dramatically between consecutive matches even though my connection,
console, game mode, ping, and jitter remain effectively unchanged.
Examples from July 26, 2026:
- 5:32 p.m. — Champions
- Ping: 18.25 ms
- Jitter: 0.08 ms
- Packet loss: 7.72%
- Score: 59/100
- 5:14 p.m. — Champions
- Ping: 17.56 ms
- Jitter: 0.10 ms
- Packet loss: 0.01%
- Score: 97/100
- 4:17 p.m. — Champions
- Ping: 18.01 ms
- Jitter: 0.08 ms
- Packet loss: 5.99%
- 2:36 a.m. — Champions
- Ping: 18.20 ms
- Jitter: 0.07 ms
- Packet loss: 5.85%
- 12:07 a.m. — Champions
- Ping: 18.19 ms
- Jitter: 0.14 ms
- Packet loss: 6.60%
- 12:01 a.m. — Champions
- Ping: 18.25 ms
- Jitter: 0.10 ms
- Packet loss: 0.00%
There was also a July 25 Ultimate Team Live Game Modes match with 18.04 ms ping, 0.06 ms
jitter, and 0.00% loss.
The stable ping and extremely low jitter are important: the affected matches suddenly
show 6–8% packet loss without the increased latency or jitter normally associated with
local congestion or bufferbloat.
#### Testing performed
I ran continuous monitoring from another wired computer during both the good Champions
match ending at 5:14 p.m. and the affected match ending at 5:32 p.m.
During the 7.72%-loss match:
- PS5 Ethernet path: 5,193/5,193 replies — 0.000% loss
- ASUS router: 5,209/5,209 replies — 0.000% loss
- First KUB ISP hop: 5,376/5,376 replies — 0.000% loss
- External Cloudflare control: 5,379/5,379 replies — 0.000% loss
- Ethernet interface errors: 0
Additional tests:
- 900 direct PS5 LAN probes: 0% loss
- 200 router probes: 0% loss
- 200 rapid Internet probes to Cloudflare: 0% loss
- Tests to Google: 0% end-to-end loss
- No evidence of double NAT or CGNAT
- PS5 remains NAT Type 2
Therefore, the PS5 Ethernet link, home router, KUB access link, and general Internet
connection remained healthy while EA measured 7.72% gameplay packet loss.
#### Requested investigation
Please use my EA account’s match telemetry and the timestamps above to compare the good
and bad consecutive matches and identify:
1. The FC data center, destination IP, and server instance used for each match.
2. Whether the bad matches were assigned to a particular server, subnet, edge node, or
network path.
3. Server-side inbound and outbound UDP packet counters for these matches.
4. Packet drops at the EA hosting provider, edge network, DDoS protection/policer, or
peering/transit path involving KUB/AS33566.
5. Whether an ECMP route or particular server pool explains why one match has 0% loss and
the next has 7.72% at essentially identical latency.
6. Whether this is related to recent FC updates or server maintenance.
Please do not close this with generic Wi-Fi, DNS, router-restart, or port-forwarding
instructions. The PS5 is wired, NAT Type 2, and simultaneous testing captured zero local,
router, ISP-access, or general Internet packet loss during an affected match.
Please escalate this to the EA SPORTS FC networking/NOC team and provide a case number or
escalation reference. I can supply screenshots of the EA Connection Quality Report and
additional timed tests if needed.
Thank you.
