Forum Discussion

Rabbo1967

Seasoned Novice

2 months ago

Is anyone else having connection issues with ultimate team?

Is anyone else having connection issues with ultimate team? I have restarted the router deleted game data etc. and no change

connectivity

playstation

Rabbo1967

Seasoned Novice

2 months ago

I got through to an agent who refused to update my email for “security reasons” despite having a secure device registered. Also tried all of their steps and the first time I tried to log in to ultimate team, it didn’t let me log in. They then said I have to go to ea forums to get help. They also advised this is where I’d make a complaint.

EA_Aljo

Community Manager

2 months ago

If they can't verify you own the account, they won't be able to make any changes to it. Unfortunately, we can't help with account related issues over the forums. Only an advisor can do that once you have passed account ownership verification.

Rabbo1967
Seasoned Novice
2 months ago

This was advised by an agent there. Still zero help has been offered. I am no further after a week. It’s absolutely pathetic.

Edit: Removed swearing. Per the EA Forums rules, make sure your messages do not contain profanity. -CM