Loge in issue to my FC mobile 26 account

Hey 8exnvghm3vmu​,

Thanks for the details and the screenshot. There are definitely a couple things worth checking based on other times we've seen this come up for some other players.

I'd start by making sure your device's date, time, and region are set correctly. If you've changed your region recently, set it back to match your current location and try logging in again. If that doesn't help, reinstall FC Mobile. Keep in mind you'd only want to reinstall if your progress is linked so you don't lose your data.

Could you also let us know whether this error appears as soon as you open the game, or only after selecting your account to sign in? Are you able to sign in with the same account on another Android device?

Hi EA_Mako,

Thank you for your advice regarding the time and location. My Android device is automatically set to Auto mode to verify date, time, and region using location services because I travel frequently. I have reinstalled the game and tried to log in, but the same error screen appears. This error pops up right after the loading screen finishes ("getting warmed up") with the message: "sorry, login failed to log. Please try again."

Additionally, I tried logging into my account using another device (Redmi), and it works perfectly while updating my progress. Unfortunately, the issue persists on this specific device, the Honor X9C. I have attached the last screen before the error message appears.

Thanks again for your support.

Hey 8exnvghm3vmu​,

Thanks for double-checking those settings. While I completely understand having that set to Auto for travel purposes, is there any change if you manually set it? You're welcome to change it back to Auto after checking of course, but that would help eliminate that as a possibility.

Aside from that, since you're able to log in on another device, this fortunately doesn't seem to be an account related issue either. There are a few other device-specific steps to try in that case. You can see the full list here for additional steps, but I'd be sure to at least give the options below a try.

Clear both the cache and app data. The link above has specific steps if needed, but this is typically under Settings > Apps > FC Mobile > Storage. Clear both, then restart the phone and try again to see if there's any change.

You can also try changing the network being used, for example launching once on WiFi and then once on mobile data instead. If you use any ad blocker or VPN apps, or any others that might filter your network traffic, try disabling those temporarily before trying again as well.