Lots of bugs and not a lot of help with my issues

Hi I’ve been told to post on here after nearly 2 weeks of issues by the online chat. I watched the streams on YouTube on the 15th, 16th and 17th and still don’t have rewards, I keep getting told it’s an existing issue and they are looking into it. 

I then packed 3 Aston Villa cards during their promo but I got gold cards instead of the 96 rated ones, Was told the same thing again. Then today I’ve watched the stream for the entirety and no rewards to be told again they are looking into it. 

is there anything that can be done for what I’m missing or is it just a lost cause? And everything is linked and has been since 2024.