My case has received no response，229846609
To EA Support Team, I need urgent assistance! My EA FC26 Steam account, created and purchased with payment on November 5, 2025, was wrongfully banned after only 6 days of gameplay. I am 100% certain...
Forum Discussion
YoZWuM Only the Terms of Service team handles appeals, not live support. Unfortunately, if the appeal has been denied, then there is nothing that can be done on the forums.
My case has not been explicitly rejected. As shown in the attached email screenshot, I was told to wait for the verification results, but I haven’t received any reply or update for over ten days. I would like to seek help on the forum! 🙏Current Case Number：#229846609
YoZWuM In that case you would need to open a new case and speak with an advisor regarding an update: https://help.ea.com/en/
Thank you for your help and replies! However, my case is still ongoing, and I’ve tried many methods, but I can’t create a new case or get through to a human customer service representative. I’ve even tried logging in as a guest, but I still can’t send anything.I’ve had no choice but to seek help on the forum.
The picture attached is the issue I'm having with EA Help. I can't proceed with my case and am unable to reach a live agent. My case has been pending for 15 days with no one assisting or replying to me.
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