My FC26 Club Disappeared and EA Help is Broken

Hi guys, I am writing this to see if anyone else is experiencing the same issue. A while ago, my FC26 club suddenly disappeared out of nowhere. I immediately contacted EA Help, and the agent told me they escalated my case to the specialist team and instructed me to wait for an email. However, it has been days, and I have not received a single email. To make things worse, when I check my My Cases page, it says No Cases Found and shows absolutely nothing. It feels like my case just vanished. Here are some screenshots proving I was alone tirelessly playing Rush mode. These photos show my solo efforts to level up the club. Has anyone successfully recovered their club after it went missing? And is it normal for an ongoing case to completely disappear from the history? I am so frustrated. Any advice would be highly appreciated. Thanks.