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Hugomage999's avatar
Hugomage999
New Novice
14 days ago

Crashing when trying to start game

I updated my game to the newest version and now it gives me a crash report everytime, it seems that the anticheat is broken how do i fix it? i want to upload the DMP File but it wont let me

 

10 Replies

  • Hugomage999's avatar
    Hugomage999
    New Novice
    12 days ago

    I tried uninstalling and reinstalling the game, also uninstalling and reinstalling the anticheat, ive also tried repairing the game files and updating the anticheat, yet i receive the exact same error

     

  • Hugomage999's avatar
    Hugomage999
    New Novice
    12 days ago

    ive also tried verifying the files within steam, and yes i also restarted my PC everytime i tried any of those methods. is there anything i can do?

     

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    12 days ago

    Hugomage999​ 

    If you generate and post a Dxdiag report here, we may be able to suggest further troubleshooting. Thank you.

    Dxdiag

    EA_Barry.

  • Hugomage999's avatar
    Hugomage999
    New Novice
    12 days ago

    The forums dont allow for txt files so in the next reply i will copy and paste the entire file

     

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    10 days ago

    Hugomage999​ 

    Thanks for adding that. Some troubleshooting:

    1. Disable any gaming-related overlays. 

    • Discord overlay
    • Steam overlay
    • NVIDIA overlay
    • AMD overlay
    • RTSS
    • MSI Afterburner OSD

     

    2. Perform a clean install of current or updated video drivers.

    3. Make sure your RTX 3050 is being used when you play FC 26 via the NVIDIA control panel.

    Let us know how this goes and post a new Dxdiag if necessary. Thank you. EA_Barry.

  • Capta1nSweden's avatar
    Capta1nSweden
    Rising Newcomer
    10 days ago

    I have the same issue after trying everything here. Can't launch the game when I try to update the AC I get this.

    "Starting UpdateCheck...

    Starting InstallationCheck...

    ServiceQuery success

    InstallationCheck failed:603

    UpdateCheck failed:1902"

     

    After reinstalling the AC it says it works. But same thing happens when I try to open the game. And then when I try and update the AC again i get these Error msges. I got it to work when I reinstalled the game, but after I close the game and launch it again I get the same issue. So I need to reinstall the whole game every time I want to launch it...

    It closes here:

    "Launching EA Javelin Aanticheat"

  • Hugomage999's avatar
    Hugomage999
    New Novice
    10 days ago

    Okay so its still giving me the same error, here are the steps i took
    -disabled discord overlay

    -disabled steam overlay

    -disabled nvidia overlay

    -dont have amd

    -dont have msi afterburner or RTSS

    -the game is using my RTX 3050

    -did a clean reinstall of the current video drivers and are all up to date

    so what do i do know?, whats the reason for the game not working?

    could you help me in a video call, so we can fix this once and for all.

     

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    9 days ago

    Hugomage999​ 

    I cannot do a video call. Please try these troubleshooting steps:

    • Reinstall EA Javelin Anti-Cheat. C:\Program Files\EA\AC\EAAntiCheat.Installer.exe. Use that installer to uninstall it for the game, reboot, then install it again.
    • Repair Windows files. Microsoft recommends running DISM before SFC when system files or Windows components may be corrupted. Use an elevated Command Prompt and run DISM /Online /Cleanup-Image /RestoreHealth, then sfc /scannow.
    • Clean boot the PC and test FC 26 again

     

    Let us know how this goes for you. Thank you. EA_Barry.

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