Parent email won’t send, connection issue

When my kid tries to play FC 26 on PS5, it prompts for a parent email address. We enter it, but immediately receive an error that the connection is lost. Connection is fine - all other games and devices in our house work. We tried The game update and system restart. Same error.

In another forum, it was mentioned that an age restriction could prevent the email from being sent (which seems counter intuitive for a permission email) so I removed all age restrictions from my kids account. Same error. 

Any other ideas? Seems like a common glitch for FC, but no one seems to have a solution.