Parent email won’t send, connection issue

Hi coolbluemom​,

Could you take a look at the parental settings on the PSN account?

On the console, go to Settings > Family and Parental Controls > Family Management and select the child account to review the parental control settings. Double-check these:

• Is online play and Communication allowed?
  • If not, change those to 'approved' and try the prompt in-game again.
    • Double-check that you've allowed those options for your own account as well. And test it again after making that change.
• Are email communication or parental approvals blocked?
  •  If yes, that may be why the request can’t go through. Toggle the options to allow those and try again.

If the prompt issues persist after trying those few things, a possible workaround on the table would be to try sending the parent email using a mobile hotspot or from another device logged into the same PSN account (like a PC or mobile browser). Sometimes the issue can be caused by the internet connection. I know you mentioned the connection is solid in your home, so this would be just something to rule out the connection issue side of things.

- EA_Lanna