Pc Rivals Problems

The rivals mode, which I haven’t been able to play for 2 weeks, is now completely unplayable. Previously, it could at least be played for 60 to 70 minutes. Now, there's no movement at all as soon as the game starts. The update has made it even worse. Even though it has been 3 weeks, there has been no progress. Refund our money. I don’t want your reward or your game. You scammed us. Refund our money. I don't want to play FC in any way anymore thanks to you. We've been patient for 3 weeks. You gave neither a reward nor a response. Refund our money so we can be free of this. It's very clear that you don't have a team to solve this problem. Ea play nick DAGISTANLI.