Problem with starting the game

The game won't start completely. It starts with this EAanticheat, then it starts but only in a partially opened window and is completely black. It locks up my mouse, I can't move it at all, and then ...

BKremalk20090427

Newcomer

15 hours ago

I tried repairing the game in the EA app, it didn't work, then I tried uninstalling and reinstalling, it didn't work either, I deleted the game folder to create a new folder, still nothing, I repaired EAanticheat and nothing, I also tried doing some things with AI but that didn't help either.

EA_Kuba
Community Manager
15 minutes ago
Gotcha BKremalk20090427

Thanks for your reply, you're after a few steps so far. Let's have a look at the DxDiag report, to see if there are any clues over there that might be causing this issue.

How to diagnose game issues on your PC using DxDiag

Create this report and attach it to your next reply here.

Thanks