FC26 bug

Hey every time I try using the player lock a black screen pops up in the middle of my screen and I can’t move my players until I press the left stick so I can’t use the player lock and sometimes by accident I press it and my players stop playing until i press the left stick again I’ve been having this issue since December and I’ve talk with support and told me that is a glitch and fit is not my fault so I can’t do anything about it they’ve told me they were going to resolve this issue in the updates but nothing has changed and is very frustrating because other people can use the player lock while I can’t do anything about mine. This only happens on games and it is so annoying I quit the game for 3 months and when i got back I was hoping the solve this problem but they haven’t so I am probably going to stop playing again until they resolve this issue.

hotspot766​ FrancoCr2009​ 

Assuming you guys are playing on PC. For testing purposes can you try disconnecting your mouse, keyboard and any controller you are not actively using and let us know if that changes anything please? Thank you. EA_Barry.

Yeah nothing changed I disconnected my mouse and keyboard and nothing. 

Any other ideas I already tried asking support and chat gpt and nothing support told me it was a glitch and the game and the only thing I could do is wait for an update.

FrancoCr2009​ 

Check if using your controller wired directly to the PC makes any difference. EA_Barry.

That’s how I use my controller I don’t use Bluetooth because my pc doesn’t have it so it’s not that 

FrancoCr2009​ 

There is a small chance this is caused by a USB drive, can you remove any external drives and retry. Sorry for the back and forth here. EA_Barry.

I disconnected all external USB devices and tested again. The issue still occurs. I have also tested a different controller and the problem remains. Because the issue happens with multiple controllers, it does not appear to be a controller hardware problem. What additional troubleshooting steps can I try?

Everything is disconnected except for the controller.  

Anything else I could try or something?