Problem with starting the game
The game won't start completely. It starts with this EAanticheat, then it starts but only in a partially opened window and is completely black. It locks up my mouse, I can't move it at all, and then ...
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EA_Kuba
Community Manager
Community ManagerThat's no problem at all, thanks for sharing it now
There are a few things I can see from this report, let's try:
- Freeing up some space on C:/ (system) drive. You have very little free space. Game, EA Javelin, and system needs at least ~ 20-30 GB of free space.
- When you've mentioned
"I deleted the game folder to create a new folder"
Did you mean the settings folder? If you haven't tried it yet, please rename/delete the folder you'll find in:
%LOCALAPPDATA%\EA SPORTS FC 26\settings\
To get to that folder, press Win+R, then in the "Run" window type:
%LOCALAPPDATA%
Next, you'll navigate to the game's settings folder. Rename or delete this folder, the game will re-create a new one once you run it.
- In the DxDiag, I also saw "Voicemod Virtual Audio Device," which might (but I'm not 100% certain) interfere with EA Javelin. If that software is necessary, try to turn it off, or disable it for the time you'll be running the game. Alternatively, you can launch your PC in a clean boot, running only system-related software. https://help.ea.com/en/articles/technical-issues/how-to-clean-boot-your-computer/
- Lastly, because of some system errors related to the other games and services running on your PC, let's make sure that your system files are intact by running the System File Checker: https://support.microsoft.com/en-gb/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e
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