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a08uh4au9q54's avatar
a08uh4au9q54
Newcomer
2 days ago
Solved

Problems starting the game

Hello, i just bought the game, i have no problems with the anticheat apparently, because it lets me start the game, but as soon as the game window opens, its only a black screen, and after some secon...
crashing
launching
  • EA_Mako's avatar
    EA_Mako
    2 days ago

    Hey a08uh4au9q54​,

    There are definitely a couple different things that could be leading to that issue. Are you seeing any error messages at all, or does the game just return you to desktop without anything else popping up?

    Having secure boot activated properly is a great start, and I'd also double-check that you don't have any Windows updates or new GPU drivers available. If you're seeing any Windows updates, try installing those and restarting your system, then check one more time for additional updates that may have popped up before relaunching the game.

    If you're running the latest GPU drivers already, it can sometimes help to use a program like DDU to perform a clean install of either those or a previous stable driver.

    The other main possibility here is that another program is conflicting with the launch. You can check other background applications for anything that could be interfering, and be sure to add the game and launcher - whether EA app or Steam - as exceptions to any other security software as needed. Please also try temporarily disabling any overlays like Game Bar or Discord and let us know how things look afterwards!

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 days ago

Hey a08uh4au9q54​,

There are definitely a couple different things that could be leading to that issue. Are you seeing any error messages at all, or does the game just return you to desktop without anything else popping up?

Having secure boot activated properly is a great start, and I'd also double-check that you don't have any Windows updates or new GPU drivers available. If you're seeing any Windows updates, try installing those and restarting your system, then check one more time for additional updates that may have popped up before relaunching the game.

If you're running the latest GPU drivers already, it can sometimes help to use a program like DDU to perform a clean install of either those or a previous stable driver.

The other main possibility here is that another program is conflicting with the launch. You can check other background applications for anything that could be interfering, and be sure to add the game and launcher - whether EA app or Steam - as exceptions to any other security software as needed. Please also try temporarily disabling any overlays like Game Bar or Discord and let us know how things look afterwards!

  • dmz1010's avatar
    dmz1010
    New Novice
    8 hours ago

    EA update the game, EA update anti cheat, and I cant play the game and see blackscreen after the update

    and I have to found out the problem myself? 

    what is the logic?

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