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Ryanpankhurst's avatar
Ryanpankhurst
Rising Newcomer
1 month ago
Solved

Sbc said it was submitting gold card but took my evo version

I used auto build to make an sbc with gold cards and I noticed a Micky van de ven card had been put in. I had just opened a few packs so I assumed I had just packed him as the only Micky card I had i...
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  • EA_Darko's avatar
    EA_Darko
    1 month ago

    Hey Ryanpankhurst​ if you have a video of what happened then our team can review it and see what they see.

    In all the times that someone has raised an issue like this our team has never been able to recreate it with the result being that the issue was user error and not game related.

    Understand it's frustrating but we are not able to help with accidental bids, listings or submissions.

    Darko

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
1 month ago

Understand the frustration Ryanpankhurst​ but there is nothing that we can do in such cases.

Accidental bid, listings or submissions are not something that we can help with and we are not able to reverse the action or replace it.

All I can recommend is that going forward you review and then review again every card you submit.

Darko

  • Ryanpankhurst's avatar
    Ryanpankhurst
    Rising Newcomer
    1 month ago

    I understand that if I submitted my evo one after seeing it then that would be my fault however the card it said I put into the sbc was a gold 82 Version. Not the one I was using on my team. I assumed I had just packed the gold one at some point without realising it. Why would i assume that it’s actually my 87 world tour evo version that’s just not loaded correctly? I wouldn’t.
    As far as I’m concerned due to a visual glitch and/or error in the game, that wasn’t the card I got rid of.
    I get that I can’t get that evo back now, however I do feel like I’ve been cheated out of a player that I was actually using and deserve some kind of compensation for something that wasn’t my fault 

    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      1 month ago

      Hey Ryanpankhurst​ if you have a video of what happened then our team can review it and see what they see.

      In all the times that someone has raised an issue like this our team has never been able to recreate it with the result being that the issue was user error and not game related.

      Understand it's frustrating but we are not able to help with accidental bids, listings or submissions.

      Darko

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