Season pass rewards

I’ve just reached level 40 and wanted to receive the Tomori and Rogers player cards. On selecting ‘claim all’ the game just  defaulted to picking the packs and didn’t not give me a choice between players or packs. I didn’t realise this until opening the packs and closing the game down thinking they was a delay in seeing them both in store/club. I have spoke to customer services just waiting for it to be investigated. 

Really hope it gets sorted I worked hard to get Tomori and Rogers and didn’t even get the chance to pick them. Hopefully this gets sorted and anyone who’s also been affected get the players.