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XiaozZzzz1213's avatar
XiaozZzzz1213
Rising Newcomer
2 months ago
Solved

Steam linked to wrong EA account, unable to unlink or access the original email

Hi EA Support, I purchased EA SPORTS FC 26 on Steam on 2025年11月15日 (order number: <removed>). When I launched the game, it automatically linked to an EA account with an email that is not mine, and ...
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  • EA_Mako's avatar
    EA_Mako
    2 months ago

    Hey XiaozZzzz1213​,

    Just as a heads up, I've edited your post to remove some account and order information. These are public forums, so please be cautious with what you post.

    If your Steam has been linked to an EA account you can't access, you'll want to reach out to our support team directly so they can help update those account details.

    The steps on this page would typically help you update that information, but since you don't have access to the email itself it'd be best to just scroll to the bottom for the Contact us option. An advisor will need to verify some account details will be able to take a look at this with you from there.

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 months ago

Hey XiaozZzzz1213​,

Just as a heads up, I've edited your post to remove some account and order information. These are public forums, so please be cautious with what you post.

If your Steam has been linked to an EA account you can't access, you'll want to reach out to our support team directly so they can help update those account details.

The steps on this page would typically help you update that information, but since you don't have access to the email itself it'd be best to just scroll to the bottom for the Contact us option. An advisor will need to verify some account details will be able to take a look at this with you from there.

XiaozZzzz1213's avatar
XiaozZzzz1213
Rising Newcomer
2 months ago

Hi EA Mako, I'm in China and my network can't connect to your support team directly. Could you please help me resolve this issue via email? My email is 【[edit: email address removed]】. I really love FC 26 and hope to get back to playing soon. Thank you!

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