Still missing fc points hours after purchase

This was on PC

Same issue here, 5900 FC Points purchased around Jan 16th or so and still no resolution from EA Help. Just that the team are still investigating after more than 5 weeks!!!! We need a resolution asap!

Did you receive your points? If not you should keep mentioning it, don’t let EA steal from us this is a glitch stealing money from thousands of players. They straight up take our money and think we won’t speak up. 

Hello, any ETA on the fix on this glitch?

EA_QueenBee​ Hi, was wondering if your team discovered any kind of work around or something I can try on my end for this issue that may fix it. 

Good.

EA_QueenBee​ Hello,

• I play on Ps5
• The first time I nought them from the FC store directly on the web app, the second time based on an EA agent’s suggestion bought them from PS store directly and never received the points on both occasions , I was able to get refunds from PSN support for both of those however, my store is still broken with the “There has been an error with the Fc Store checkout” error. 
  
  
  
• SirMcGarbage
• 1st attempt via web app: Jan 24, 12:25 AM (Central) second attempt via PS store: Jan 31st, 3:09 AM (Central). just to be clear, I have already gotten refunds for these purchases from PSN so I do not need the points. I just need my store to work going forward so I can purchase Fc points.

Let me know if you have any questions,

Thanks.

EA_QueenBee​ Hello,

• I play on Ps5
• The first time I nought them from the FC store directly on the web app, the second time based on an EA agent’s suggestion bought them from PS store directly and never received the points on both occasions , I was able to get refunds from PSN support for both of those however, my store is still broken with the “There has been an error with the Fc Store checkout” error. 
  
  
  
• SirMcGarbage
• 1st attempt via web app: Jan 24, 12:25 AM (Central) second attempt via PS store: Jan 31st, 3:09 AM (Central). just to be clear, I have already gotten refunds for these purchases from PSN so I do not need the points. I just need my store to work going forward so I can purchase Fc points.

Let me know if you have any questions,

Thanks.

Hi there, I play on ps5, I bought my fc points through the games store, DBZ-_-Whis7, 16th of January, time 6:29PM British Time. 

Hey SirMcGarbage​ and CookieAddictx3​, 

I've merged your conversation into the main thread for this issue. It's still under investigation - please check out the pinned comment at the top of the thread and provide the information that's requested. Thanks!