Store pack Fut Birthday Cosmetic evo

I purchased the repeatable Historical/New Birthday Cosmetic Pack twice. The items failed to stack, my currency was deducted, and the second evolution slot never appeared. I have not received the automated in-game compensation message. any fix on this? i purchased 2 packs of the fut birthday evo and only recieved one. this is crazy man took my fc points and didnt even compensate me lol. its june 29th and still no fix? Any help would be nice