Strikers Rise Evo Randomly cancelled

I was doing the 4 day striker evo on fc 26, I was viewing the player and clicked on the evo whilst it was in progress, a message popped up asking if I wanted to cancel I pressed O on the controller (which should have gone back and not cancelled), but it cancelled the evo which shouldn't have happened. 

It's been well over 7 days since this happened and I have been in contact with ea help several days without a solution. Solution options are simple 1) manually upgrade the player or 2) give us the evo so we can do it again (only to players that faced this issue).

This needs to be fixed ASAP, 1 week since this first started happening and no solution yet is insane