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Davidel777's avatar
Davidel777
Seasoned Newcomer
1 day ago
Solved

Swaps sent via SBC

Hello! I was doing some premium league upgrade SBCs and accidentally sent 2 of the Pro League swaps into the SBC itself. It happened 2 hours ago and nobody seems to be able to help. The refund on the...
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  • EA_Pythia's avatar
    EA_Pythia
    23 hours ago

    Hello Davidel777​,

    unfortunately, it's not possible to refund or return players that were sent into an SBC - this is also mentioned in our article about SBCs. Ff someone returned players from an SBC to you before, I'm not sure how they did that as that shouldn't be possible.

    There's nothing that can be done in this situation.

EA_Pythia's avatar
EA_Pythia
Icon for Community Manager rankCommunity Manager
23 hours ago

Hello Davidel777​,

unfortunately, it's not possible to refund or return players that were sent into an SBC - this is also mentioned in our article about SBCs. Ff someone returned players from an SBC to you before, I'm not sure how they did that as that shouldn't be possible.

There's nothing that can be done in this situation.

Davidel777's avatar
Davidel777
Seasoned Newcomer
23 hours ago

Yes, it can be done, since EA, when they included some WW icons in the Icon PP SBC announcement (icons that weren't originally included), later sent all the items one by one to everyone who had completed the SBC, to their club. I'm a user who has been playing this game for 10 years, and now being left without Ronaldo Nazario because you refuse to review my account seems very unprofessional on your part. I expect a solution and I'm available for anything you need. Thank you.EA_Pythia​ 

  • bhjjjjjj's avatar
    bhjjjjjj
    Seasoned Newcomer
    22 hours ago

    Stop using PaleTools. Simple. And don't say you willingly put 2 icon swaps in. Deserved.

     

    • Davidel777's avatar
      Davidel777
      Seasoned Newcomer
      22 hours ago

      I haven’t used any extension whatsoever. You can create a squad in the app too, noob.

  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    21 hours ago

    If it's a systemwide error on EAs side, a change can be done as a systemwide correction - this isn't really a reversal of an SBC though, the way you want it. It's not possible to reverse an individual player's SBC. Once again, please refer to the article, where the details and limitations of SBCs are explained. Here is the part I'm referring to:

    All SBC submissions are final. Once you complete an SBC, the Items you submit are permanently removed from your Club in exchange for rewards. Our advisors can’t restore Items you’ve submitted. 

    Once again, unfortunately, there is nothing to be done in this situation.

    Please make sure you check thoroughly before sending off an SBC as they are final.

    • Davidel777's avatar
      Davidel777
      Seasoned Newcomer
      21 hours ago

      I completed the SBC for the 1A Pro League; it's not a player SBC. After that, I don't need any of the players from the submitted squad. I'm happy to have the two Belgian league tokens refunded, or to be allowed to complete the challenges again to obtain them. If you were able to refund the players due to a global system error, is it also possible to do so for an account? I've been playing for 10 years, and this is the first time something like this has happened to me. I would really appreciate a solution. I hope you will understand. Thank you.EA_Pythia​ 

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