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Cr7AG4G's avatar
Cr7AG4G
Seasoned Newcomer
1 day ago

Unable to access online feature

I keep getting this error message “You have lost your online connection. Check your home network. You will not be able to access FC's online features until you can reconnect to EA Servers. Go to ea.com/unable-to-connect to find out more.” I tried everything changing the dns ,network , 2fa restoring license nothing works its been days at this point i need help

it seems to be triggered by staying in ultimate team and putting the pa5 and rest mode then having the internet connection disconnect while in rest mode or at least thats my theory for the bast days but today i just signed out normally and closed the pa5 but when i tried to log back in same error 

5 Replies

  • Prnks's avatar
    Prnks
    Newcomer
    1 hour ago

    Experiencing the same issues since yesterday. I followed the steps, that didn’t help.

    I’m in New York.

    please advise 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 hours ago

    Sorry about that. Let's try power cycling your equipment with these steps to see if that takes care of it.

    1. Unplug your modem/router for 2 minutes
    2. Hard restart your console by holding down the power button until it turns off
    3. Power it all up and try playing again


    Let me know if that helps or not.

  • Cr7AG4G's avatar
    Cr7AG4G
    Seasoned Newcomer
    4 hours ago

    I gave up on a solution ive seen people saying the problem persisted for weeks im gonna stay off the game until idk tots ends and hopefully an update will fix this mess 

  • Cr7AG4G's avatar
    Cr7AG4G
    Seasoned Newcomer
    4 hours ago

    Sir its been two days since i last signed into ultimate team i have not been able to access UT i closed the game changed internet uninstalled changed dns lan and wifi  every fix that has been mentioned in the forums and discord nothing works, it even used to have fc24 working for me but now not even that game is working i don’t have any other ea games to try but idk man this is getting so frustrating 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 hours ago

    Hi there. Thanks for reaching out. I moved your thread out of the bugs forum since this isn't actually a bug. Many games will behave this way when he console goes into sleep mode. You should be able to completely close down the game and load back into it again to reestablish the connection. 

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