Unexpectedly high ping ( important please read)

Hi everyone,

( currently effecting me and all of my friends in germany that are on the telekom network)

I wanted to share an important update regarding the ongoing high ping and connection issues that all Telekom (Germany) users are experiencing when connecting to EA servers (especially in EA FC 25 and other EA titles).

After multiple traces and discussions with Telekom support, they have acknowledged that there seems to be a routing issue affecting connections from Telekom’s network (AS3320) to EA’s servers. Telekom stated that they cannot resolve this alone and need further technical information or cooperation directly from EA’s network team to continue their investigation. 

They need ( a traceroute from ea to telekom or to me )  so they could potentially see what is going wrong

Interestingly, when using routing optimization tools like ExitLag, the problem disappears immediately — proving that the issue lies within the Telekom–EA routing path or peering. Other ISPs in Germany (Vodafone, O2, etc.) do not experience these ping spikes, which further supports that this is a specific routing/peering issue between EA and Telekom.

Could EA’s network or connectivity team please reach out to Telekom (AS3320) to coordinate on this?

Many Telekom users are affected, and cooperation between both sides seems necessary to resolve it properly.

Thanks in advance for looking into this — and for passing this on to the relevant technical department if possible.

Best regards,