Unfair loss while winning

Subject: FUT Champions – Unfair Loss While Winning 1-0 Due to Connection Error

Hello EA Support,

I am contacting you to formally dispute an unfair loss in FUT Champions on PlayStation 5.

During my match, I was winning 1-0 when the game suddenly disconnected and displayed the message: “Connection to your opponent has been lost.”

I want to make it clear that my internet connection was working perfectly. There was absolutely no lag, freezing, interruption or internet outage during the match.

The game simply terminated the match without warning and subsequently registered it as a loss.

I was also informed that there was an update, which raises further concerns about a possible EA server or game-related issue.

This is particularly frustrating in FUT Champions, where every single match directly affects your final ranking and rewards.

I am requesting that EA investigate the match and review the relevant server and connection logs.

I do not believe it is fair for me to receive a loss for a technical issue that was not caused by my internet connection.

I would appreciate a proper investigation and a fair resolution.

Thank you.