Urgent — Missing Star Pass Rewards (Pass Ending in 2 Days)

Hello EA Support Team,

I recently purchased the Premium Star Pass in EA Sports FC Mobile, but I didn’t collect the rewards before restarting the game. After restarting, my Star Pass shows as purchased, but the rewards are not available.

The Star Pass is ending in 2 days, and I’m worried I will lose the rewards when it expires.

Details:

• EA ID / User ID: [removed for account safety]
• Platform: [iOS]
• Date of Purchase: [20 Oct,8:27pm]
• Payment Method: [Apple App Store]

Please restore or grant my missing Star Pass rewards before the season resets.

I’ve attached my screenshots of the purchase receipt and account ID.

Thank you for your quick help.