Visual glitch caused me to lose 2 hard earned evolution players

I suffered the same. I was doing my sbc and filter comun Gold and appears an mayulu of 75 gbl. Later I saw my active team and the mayulu evo of 90 gbl was gone. It's a mess this game, every year we pay for the same mistakes! And the moderator just says "give a recording of the moment" but how can I record that moment if I never see nothing wrong? It was a comun gold card without evo and the advertisment for remove a card from my active template didn't appear.

Hey Horible​ would you have a video showing this bug you are seeing?

Anytime our team has investigated such reports it has always ended up being the result of human error rather than a bug.

Darko

EA_Darko​ 

just to let you know this is still in the game. Squad Build with "gold" as the filter and all visual indicators are base gold cards. Submit and an EVO of said base gold card was gone.

Do not blame players that this was human error because the QA team does not vet Companion App and Web App bugs the same as game bugs. Acknowledging the bug is the best you can do if you do not provide recourse to get the player back or provide compensation. It should be provided to players that there is a visual bug that can cause them to submit EVOs into SBCs unintentionally.

We do check before submitting the cards but in this case checking won't prevent a thing as what appeared to be a simple gold cherki was my 88 rated evo cherki. How do you prevent this even if you have checked before submitting?

How do you reckon we get the video for it? When we submitted the sbc we didn't know it was a visual glitch our evos looked exactly like their base cards without knowing that those are evo cards we submitted it (because they looked like their base cards). I don't think multiple people will report the same exact issue if it was human error. Companion app showed evo cards as their base card in my case 81 rated gold cherki which was in fact 88 rated evo cherki. This is not a human error

At least give us some compensation this is unacceptable as we pay a lot for this game and this is not fair that our hard earned players are missing because of a glitch from your side

Same happened to me. My best CB is gone : 85 rated Bisseck evo glitched into 76 rare fold and is probably submitted into Upgrade sbc with 87 Rosa Marquez…gg EA 

As I said RoryJB99​ there is nothing that we can do in cases of accidental submissions.

If you submitted the items and then agreed to it there is nothing we can do to change this.

Darko

Furthermore, I see this issue being on EA side rather than my human error and if you can really not return my Evo players despite how much I would pay for them, I would like to be compensated heavily. So not only have you got a broken game that you have a broken app as well yet you still somehow charged nearly £100 a year for your s*** game.