Web App not working

I really understand you,I don’t know whats the solution of your problem but I know that:EA’s live support’s are the worst thing in the world.

For me what solved it is connecting to the account on console, if you have multiple users (aka personas) connected to your account make sure to connect to the other consoles as well, because your default user might be the one on the other console.

So for me I always play on PC, but the selected user was my XBOX one, so I had to connect to my XBOX user to fix it.

I think it's related to the news pop ups when you log in, the web app doesn't support more than 1-2, so every time that there are multiple news pop ups it stops working, of course no one in EA even cares to look at it, during TOTY there were thousands of people that failed logging in because it added multiple news pop ups, still, no one cares, no monitors, no one to contact, don't remember the last time I saw a company that cares that little about it product and customers.

Did you ever get a fix for this? Been struggling for months with this

This issue is already at least 2 months old, there is no one to talk with, EA truly don't care about their customers.

and if by any chance there is a developer or customer support going through the posts and actually cares (doubt it), /usermassinfo returns code 500 for over 2 months, where are your error monitors? I personally have an account with 2 consoles PC and XBOX, the PC does work, whenever I switch to xbox I am getting this error and locked out (and unable to switch back to my pc user).

this is the specific url 

https://utas.mob.v5.prd.futc-ext.gcp.ea.com/ut/game/fc26/usermassinfo

server IP 35.214.117.27:443

OPTIONS works, GET fails.

update: I tried to use a VPN to US, still getting the same error 15.204.43.228:21039

update 2: for me personally after connecting to my xbox account which I rarely use and going through all the news messages pop ups, and then backing out, I managed to connect to my xbox account and to switch back to my pc user... not sure it will help you guys, but if you have 2 users too, maybe try to connect to the second user and backing out.

I have the exact same issue! Did you find any solution??