Wrongful Ban
Hi all, really looking for some help here from the community or anyone at EA who might see this. I was wrongly banned about 3 weeks ago and have had no success trying to get unbanned. I have filed mu...
Forum Discussion
EA_mplsnow
Community Manager
Community ManagerHey jmwm2310 ,
Thank you for taking the time to describe the situation. It's definitely frustrating to have an account you spent time and effort on permanently actioned for reasons you disagree with. This might not be the response you were hoping for, but I'm afraid we don't have the tools to change or discuss anything here on the forums. Creating an appeal is the only way to proceed.
If you followed these steps to create an appeal, our Terms of Service team will be able to take another look. This review is conducted by a human advisor and communicated via template-based responses, so it's understandable to get the impression that appeals are handled by an automated system.
You should be able to create a new appeal so long as the team doesn't reply saying they've exhausted all possible investigations and consider the case closed. If they respond with that, I'm sorry to say there is nothing more that can be done regarding the account action.
Hi, thank you for taking the time to respond to me. So because I kept getting the same auto generated response after clearly explaining the reasoning for my ban being incorrect, they closed my case. Are you telling me now there is nothing I can do because they limit the number of appeals you can submit? This is very frustrating and there has to be an alternative route to get help for this. Please let me know. You are a community manager you must know another way.
- EA_mplsnow
jmwm2310 A quick clarification: cases are closed after reaching the maximum number of appeals and manual investigations allowed under our Terms of Service, which is a human-led team and not an automated system.
I understand this is a frustrating situation. Unfortunately, appeals are handled by that team alone, and there are no alternative routes available once they deem the case closed. We can't help with account actions here on the forums, I'm afraid.
So essentially, I am banned forever because there is no route to contact anyone from EA now that I cannot appeal any further?
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