Forum Discussion
BarryBomber
1 month agoRising Newcomer
Hi,
I do appreciate the response however I have already logged a case for the previous incident and kept getting the same response over and over again. Am I actually going to be speaking to a human who will actually look into both of these incidents and have my account reimbursed with the 37,000 ea fc points I am owed?
EA_mplsnow
Community Manager
1 month agoHey BarryBomber,
We do have humans reviewing all the cases that come through, even though they sound similar.
I'm afraid we can't guarantee anything, but submitting a case is the best course of action at this point. Of course the more proof you can provide, the better.