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nyq4's avatar
nyq4
New Novice
2 months ago

Account Specific Gameplay Delay and Responsiveness Issue Request for Review

Hello EA Support Team, I am reporting an ongoing gameplay issue that seems to be account-specific. At the start of the game, gameplay on my account was smooth for about two weeks. Players responded ...
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nyq4's avatar
nyq4
New Novice
2 months ago

Sir I tested the same console and internet on another EA account and the gameplay was smooth. The issue only occurs on my account.

 

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    2 months ago

    We have never had a verifiable instance of this nyq4​ do you have videos showing the difference when two accounts play in the exact same setup and situation.

    Darko

    • nyq4's avatar
      nyq4
      New Novice
      2 months ago

      I don’t currently have a side-by-side video comparison. 
      However, I have repeatedly tested both accounts on the same console, same network, and same location, and the gameplay behavior is consistently different.
      If this issue cannot be verified via forums, please advise how I can escalate this to EA Help for an account-level technical investigation.

      • EA_Darko's avatar
        EA_Darko
        Icon for Community Manager rankCommunity Manager
        2 months ago

        Without any evidence nyq4​ that shows a drastic difference under the exact same circumstances then there is nothing more we can do.

        Darko 

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