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hatetheeight's avatar
hatetheeight
Seasoned Newcomer
1 month ago

Amazing Game!

As a pc player, 8 disconnects is crazy good !! So glad I’m able to play a match until min 11’ until the game kicks me off the match 😁. And I also got to play 5 matches of champs with no disconnects, meaning only 10 unplayable disconnected matches? You outdid yourself ea 😮‍💨 propss 👏

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6 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hey there. Thanks for reaching out. Apologies for all the frustration with disconnecting. Let's see if we can find out what is causing this. First, I'd like you to run the Connection Quality Report and get me a screenshot of the overall score.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 month ago

    The report determines the next step. Would you be able to get that for me? Thanks!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Thanks for gathering the screenshot. While your score is good, it's still got packet loss. That is what is most likely causing the disconnects. Have you tried all of the troubleshooting steps here? If so, please contact your ISP to see if they are noticing any issues.

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