any consumer rights organization where I can file a complaint?
I have followed this rule by starting playtime, playing more than three matches per day, and logging in to both the web and app daily. However, a month has passed, and I still cannot use the transfer function. Before I purchased the game, there was no notification that the transfer function is only available to specific individuals. This feature has been available every year except for this one. I reached out to EA HELP, and they said they are not technical staff and cannot answer my question, advising me to post on the EA forum. I posted on the EA forum, but no one responded.
Is there any consumer rights organization or similar platform where I can file a complaint?
Why didn't they inform players before implementing such an unreasonable policy? Does this count as deceiving consumers?
Hey dmz2668h you can find all the info around unlocking the transfer market here: https://help.ea.com/en/articles/ea-sports-fc/transfer-market-web-and-companion-apps/
How long does it take to unlock the Transfer Market?
Our advisors can't grant access to the EAS FC Transfer Market or tell you when you’ll get access.
How long it takes to unlock the Transfer Market is based on a few factors.
- Your account history and if it’s in good standing from following the EAS FC rules.
- The number of Ultimate Team™ accounts you’re using on the same device.
- The number of active days you’ve played Ultimate Team™.
- An active day is when you’ve played three full matches in Ultimate Team™ and logged in to the Web or Companion App within a calendar day, following UTC timezones, per Ultimate Team™ account.
Playing more than three matches per day won’t increase your chances of unlocking the Transfer Market.
- Learn how to set up EAS FC Playtime to see your time spent and matches played.
Here are some examples of how many active days of playing it takes to get access to the Transfer Market.
- For an Ultimate Team™ account that’s in good standing, and is the only account that’s been created on or logged in to from a device, playing two active days will normally earn you access.
- For an Ultimate Team™ account in good standing that’s not the only Ultimate Team™ account that’s been created on or logged in to from a device, it should take at least four active days to earn access. Depending on the number of Ultimate Team™ accounts used on a device, it could take longer.
If you share your device with siblings or friends who also play Ultimate Team™, it may take more time for each Ultimate Team™ account to earn access
Darko
