Forum Discussion

cookieboi141's avatar
cookieboi141
New Novice
1 day ago

ban appeal

how long do the ban appeals take? been stuck waiting on the studio for a week and nothing. Would take someone 10 seconds of looking at my account to see im clearly not cheating. is there 1 person manually reviewing all these appeals, ive seen some people say they have had to wait months. 

5 Replies

  • v8Amin9's avatar
    v8Amin9
    Seasoned Newcomer
    11 hours ago

    I am in the same boat as you, bought few rare cards to try and flip them after. Found myself banned for coin transfer, The first Appeal was submitted 6:47pm got denied Before 8:AM (PT). Which shows that no real human being is checking and closing these appeals.

  • Dear EA , Case number: #235578146 my PlayStation account was banned for cheating, but cheating is not possible on console. I have never used any third-party software. Could you please review my case and lift the ban ? Please , Toty is starting. I have been saving packs for TOTY since the game was released, and every year I do a bulk pack opening. Please do not take away something I truly enjoy doing every year.

    PSN ID: zeynepbastik
    EA ID: emreerx10

     

  • absolute embarrasement of an appeal system, send in a request and wait around while they take 6 weeks to do anything. no live chat no way of knowing how long is left. already missed most of TOTY. company is a joke 

  • Cr4xXttv's avatar
    Cr4xXttv
    Seasoned Rookie
    1 day ago

    took 1-2 weeks for them to mass unban people last night on pc, now people are getting banned again after just regularly selling card on the market

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey cookieboi141​,

    While we can't really estimate how long an appeal takes, depending on a number of factors it can take a few days for our terms of service team to get back to you. You can always check the status of your case here, just be careful not to continue it as that will pull it out of the queue and it'll take longer for them to get back to you. You'll get an email when they've finished.