You've mistakenly banned my account

On 4/6, I received an email notification that my account had been banned for 28 days, claiming that I had illegally profited from the game. I was shocked. I have been playing EA football games for many years, and I know exactly what can and cannot be done. I have been manually completing the game, never borrowing high technology, and treating every game player fairly and justly. I think you have mistakenly banned my account. Please apply for lifting the ban. Many thanks.

By the way, I only started playing on April 4th, and so far, the player trading function has not been activated on both PC and WEB APP platforms. So I have no chance to cheat at all among players trading market ; At the same time, I would like to apply for the activation of the player trading function on t he WEB APP platform. Thanks again.