FC 26 Rivals disconnects before kickoff – appears specific to my EA account

Hello EA Support

I need help with an issue affecting Division Rivals in EA SPORTS FC 26 on my console.

For several days, every Division Rivals match on my main EA account has followed this exact sequence:

1. Rivals finds an opponent normally
2. The opponent's team/squad is displayed.
3.  The game reaches the black loading screen before entering the stadium.
4. I receive the message: "You lost your connection to your opponent. We'll check the match report to see who won and who lost."
5.  I am returned to the Rivals screen.
6. The match is not added as a loss or otherwise recorded on my record.

Other modes work normally, including Online Seasons, Gauntlet and Live Events.

I have already tried:

- A different internet connection.

- A different PSN account.

- Deleting FC 26 Personal Settings.

- Rebuilding the console database.

- Restarting the console and network equipment.

Most importantly, I created a completely new EA account on a different PSN user on the SAME CONSOLE and SAME internet connection. That new EA account successfully loaded into and played a Division Rivals match.

This strongly suggests the issue is specific to my original EA account rather than my console, game installation, or internet connection.

Could you please check my original EA account (omickey_city) for any issue affecting Division Rivals matchmaking, match-session creation, or my Rivals profile/matchmaking data?

I would appreciate it if this could be escalated for investigation rather than receiving the standard network troubleshooting steps, as those have already been tested.

Thank you.