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JRYY10's avatar
JRYY10
Rising Newcomer
2 months ago

I have not received my fc points

I purchased 500 fc points and was charged for it 3 hours ago, but i didnt receive them till now.  I need help with this please. Thanks

4 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey JRYY10​,

    Sometimes it can take up to 24 hours for your points to be credited to your account. I'd recommend waiting that long first.

    Just to check though: where did you buy your FC points?

  • JRYY10's avatar
    JRYY10
    Rising Newcomer
    2 months ago

    Thank you for your quick reply, i have purchased the points through the companion app. I will wait the 24 hours. 

  • same case here. purchased 5900 points frome the phone app and money has been deducted from my account. Points have however not been credited to my account

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