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So i preorder the ultimate edition on 2nd of august but it got refunded and i bought it again on sept 18 and i didnt get the icon pack and i cant refund the game i only bought the ultimate edition ca...
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Same think happened to me, contacted support, was told I would receive my item now the issue had been raised, didn’t, so contacted them again and was told I needed the game code from Microsoft, so went to Microsoft, they said that’s not something they can do and we’re very confused why ea would even ask for that. So I contacted support again to speak to “harsh” the rudest customer support worker I’ve been spoken to, who told me I was trying to scam them for a freebie, and said he didn’t care that I had proof I will receive no compensation
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