Missing Packs and Guarantees

Today I opened a “double time wrap guarantee pack” and received zero time warp cards. I used ea support chat and they told me there was nothing they could do about it. This is false advertising and 100% illegal. 

And for a second time today, EA let me down. I was looking through my saved packs for TOTY next week and noticed that my 3 x 87 pack that I received from gauntlet 8 had VANISHED. I never opened it, and again was saving it on purpose. Again, I reached out to EA support and they told me “there’s nothing we can do about it”. 

I was told to post here and that the development team would reach out to me. Highly doubt it.