Permanent Transfer Market Ban Complaint – FC 26

I'm experiencing the same ban you are. Unfortunately, my appeals have not worked. 

They price their packs at exorbitant prices but god forbid you make some coins. Hope they unban you. 

Sorry to hear my ban got revoked fortunately. There are article's on the web which helps you with your appeal and also state what your further options are as stated below and hope it helps:

Being permanently banned from the Transfer Market in EA Sports FC 26 on suspicion of AI-detected coin distribution is a common issue, and you have specific rights under EA's Terms of Service (ToS), despite the automated nature of the ban

. Your rights include the ability to appeal, the right to a manual review, and, depending on your location, the right to dispute the decision through arbitration.

Here are your rights and steps to take, based on EA’s policies and player experiences:

1. Your Right to Appeal

Initial Appeal: You have the right to challenge any ban, lock, or suspension via the EA Help "Penalty History" tool.

Manual Review: While AI often triggers the ban, EA states that appeals are reviewed by their Terms of Service (ToS) team, not automatically, although many users report receiving templated responses.

Re-appeal (Second Chance): If your first appeal is denied, you have the right to submit a new appeal for a different member of the ToS team to review your case.

2. Your Right to Information (Data Access)

If your appeals are rejected, you have the right under data protection laws (such as GDPR in Europe) to submit a Data Subject Access Request (DSAR).

How: Contact EA Support via chat or phone and ask to submit a DSAR specifically for the transaction logs and data that caused the transfer market ban.

Why: This can force a higher-level review of your account, as the Customer Relations team must review the data before sending it to you. Some users have had bans overturned during this process.

3. Your Right to Arbitration (Dispute Resolution)

Under Section 15 of EA's Terms of Service, you have the right to challenge the decision through binding arbitration.

Informal Negotiation: Before arbitration, you must first send a Notice of Dispute to EA, allowing 30 days for them to try to resolve the issue informally.

Formal Arbitration: If they do not resolve it, you can initiate arbitration. According to the ToS, if you cannot cover the costs, you can ask EA to pay the fees.

Tips for Appealing AI-Driven Bans

Because AI flagging often misinterprets legitimate trading, you need to provide evidence that your transactions were at "fair market value":

Screenshot Everything: Document your trading history if possible (if you can still access it).

Explain the Context: If you sold a high-value player (e.g., Mbappe) or did a lot of "sniping," explain this in your appeal.

Identify Compromise: If your account was hacked, explicitly state that the flagged activity is inconsistent with your normal trading and request a review of the login IP address.

Do Not Use "Resume": If you have a pending case, do not click "resume" or "update," as this moves you to the back of the queue.

Disclaimer: EA rarely overturns bans on the first appeal. Persistence with the appeal process, especially via Twitter/X or by escalating to a Data Subject Access Request, has a higher success rate than a single, initial appeal.

Indeed and luckily they looked into it and revoked the ban!

Thanks for the detail response. I've tried 4 times and I get the same email response from the 2nd,3rd,4th. I wouldn't have ability to pull up any screenshots to proof I'm legit. It's simply many hours of grinding and all I did was bid on minimum for common golds 250-300 coins. I wasn't trading any heavy transactions that was above 40k or exploiting any thing. I also didn't manage to snipe as I would be too slow to snipe anything off the market. I'll try to request a data subject access request but the only data I was able to pull from my EA account is all the games I've had for the account. Funny enough, it goes back to Fifa 13. 

Arbitration is way too complex for me. I would likely just re-consider Fifa 27 after this epi. I wouldn't go to that length for arbitration. Its rather unfortunately and frustrating for someone that grinded the game.