Hi, I’ve been unable to access Ultimate Team on my PS5 for the past 24 hours. The message I get immediately is: “Connection to Ultimate Team is not possible at the moment.” All other game modes on PS5 work fine. I can log in to my EA account on PC and the Companion app without any issues. I’ve already tried: Restarting the PS5 completely Resetting my network / changing DNS (8.8.8.8 / 8.8.4.4) Disconnecting and reconnecting my EA account It seems like a server issue or session bug, but I wanted to report it in case there’s something else I should try. Can anyone help me resolve this? Thanks in advance! ps : I had a some deconnexion AT the end of 4/5 games without reasons few days before my issue Thanks in advance! Edit: Modified the title a bit to better describe the issue. -CM

Hi there. Please try using the web/companion app to delete your squads. Not the players, just the squads. Then, create a new squad, but leave it empty. Once that is done, try loading into UT. Let me know if that helps or not. Thanks!

Forum Discussion

MikeBrandt

Seasoned Newcomer

24 days ago

Solved

Unable to connect to Ultimate Team

Hi,

I’ve been unable to access Ultimate Team on my PS5 for the past 24 hours. The message I get immediately is:

“Connection to Ultimate Team is not possible at the moment.”

All other game modes on PS5 work fine.
I can log in to my EA account on PC and the Companion app without any issues.
I’ve already tried:

Restarting the PS5 completely
Resetting my network / changing DNS (8.8.8.8 / 8.8.4.4)
Disconnecting and reconnecting my EA account

It seems like a server issue or session bug, but I wanted to report it in case there’s something else I should try.

Can anyone help me resolve this?

Thanks in advance!

ps : I had a some deconnexion AT the end of 4/5 games without reasons few days before my issue

Thanks in advance!

Edit: Modified the title a bit to better describe the issue. -CM

discussion

EA_Aljo
24 days ago
Hi there. Please try using the web/companion app to delete your squads. Not the players, just the squads. Then, create a new squad, but leave it empty. Once that is done, try loading into UT. Let me know if that helps or not. Thanks!

4 Replies

EA_Aljo
Community Manager
24 days ago
Hi there. Please try using the web/companion app to delete your squads. Not the players, just the squads. Then, create a new squad, but leave it empty. Once that is done, try loading into UT. Let me know if that helps or not. Thanks!
MikeBrandt
Seasoned Newcomer
24 days ago
Wahou ! It’s works ! I dont understand the link but you right! Thanks bro
EA_Aljo
Community Manager
24 days ago
Great! Glad that took care of it. Reach out again if you have any other issues. Good luck on the pitch!
oofie35
Newcomer
1 hour ago
I need help withe same issue,
But I cant log in to the Companion app
I’ve already tried:
Restarting the PS5 completely
Resetting my network / changing DNS (8.8.8.8 / 8.8.4.4)
Disconnecting and reconnecting my EA account
What do I do its been like this for a week