Permanently Banned?

I’ve been playing fifa for years now and at no point have I ever violated the rules. On the 4th or December 25 I got an email that I was banned for 14 days then minutes later I got another with red banner that I’m banned permanently because of cheating, apparently I used a software to cheat. 
I must say that I have never used a device, a cheat method or anything that relates to cheating to play this game and what make it worst it because I made another account because the appeals were going no where. Today the 17th or December 2025 I got banned again on my new account. The only similar thing with this is I change match making which I always do when I’m playing weekend league as I don’t like playing PC players. Surely people not getting ban for that. 
So now, both of my accounts are banned and permanently too.  I need someone to look into this as I had 5 mil on my main account in addition to my FC Points

i have appeal on my main account 4 times now and I got the same generic response. I need someone to contact me as there has to be some mistake.