Please EA – Add Recovery Options for Accidentally Sold Cards (Lost Icon Cruyff)

Hey there MrGoodKarPL​ 

I can only advise you to take more care in this situation.  I have done it also, I feel the pain and admire your honesty, and yes accidents do happen when navigating through various menu screens such as transfer listing and also clicking buy-it-now instead of placing a bid.

EA have already set-up safeguard messages with the options of yes, and no, and yes with don't show this message again.  These safeguards are for you to decide if you want to take the brakes off or not.

So Ultimately I would propose the idea to have a function, maybe in the web app settings or in game settings, to reset all safeguard message prompts for those who accidentally or mistakenly have chosen to not show the message again 🔓

I don't think there will be a recovery feature for the kind of transfer in your situation unless they implemented time gates after trades have been made to confirm the sale which is not the way forward as you want to buy and sell in real time.

Hi,

A typical UX solution in cases like this would be to provide a short timeframe to undo an operation. For purchases this may not be feasible, but for selling cards it would prevent players from suffering irreversible losses due to a simple mistake.

When a player loses a huge amount of value in seconds, it can easily lead to churn. All major products, especially those focused on the whale segment, take steps to protect their audience from these kinds of frustrating experiences.

Of course, strong emotional swings are one of the most important elements for retaining players. But losing a large amount of value creates an overwhelmingly negative experience — and instead of retention, it drives increased churn.

As someone working in a large game development company myself, I decided to share this feedback because I believe it would be beneficial for both players and EA’s product metrics. Implementing a safeguard like this would not require a massive development effort — realistically, it could be achieved with about one day of UI work, some QA, and a bit of design team input.

I sincerely hope this perspective is taken seriously, because improvements like this can significantly enhance player satisfaction and long-term engagement.

MrGoodKarPL​ I appreciate that it can be done and would be good if there is such a service for the listing user to confirm the bought item before it is released to the buyer.

🔭 Wouldn't this (undoubtedly) lead to fraudulent trade offs too though, where users might look to sell multiple items and then during this time of confirming the sale, the price of the item might have changed and so the user cancels their sales in order to relist the items to get a better price thus wasting the time and possibly coins of the buyer?