Pre-ordered before Aug 26th and no rewards

I pre-ordered FC26 before the deadline and signed into FC26 yesterday 20th into Ultimate teams on Xbox to find not one single reward. No untradeable icon, no season 1 premium pass nothing at all. EA say when the game is launched on the 26th but wasn't the whole reason of me pre-ordering to get these rewards earlier 😥. No one is helping after almost two hours of speaking to EA advisors.